Refund & Cancellation Policy
In one line. Ask within 14 days and you get your money back on the Ascend unlock. Cancel the Shadow Monarch subscription whenever you like and it stops at the end of the month you already paid for.
1. Try it before you pay
The free Awakened tier is a complete game — unlimited play, every arena and every rank of Gate, with no time limit. You do not need to buy anything to find out whether ARISE works for you, and we would rather you tried it first than bought and refunded.
2. Ascend — the $17.99 one-time unlock
You may request a full refund within 14 days of purchase, for any reason. You do not have to justify it. On refund, the Ascend unlock is revoked from your account and your progress is untouched — you keep playing on the free tier.
After 14 days we are not obliged to refund a one-time purchase, but if something is genuinely broken, tell us and we will put it right or refund you.
3. Shadow Monarch — the $6.99 monthly subscription
- Cancel any time. Cancelling stops the next payment. You keep Shadow access until the end of the period you have already paid for, then drop to the free tier (or to Ascend, if you own it).
- First month. If you cancel within 14 days of your first Shadow payment, ask us and we will refund that first month in full.
- Renewals. We do not normally refund a renewal you simply forgot to cancel — but if you have not played at all during a renewed month, contact us and we will refund it.
- An unexpected charge, a double charge, or a charge after you cancelled is always refunded in full. Tell us and we will fix it.
4. How to cancel
Email support@ariseinvr.com from the address you bought with, saying you want to cancel. You do not need to give a reason. We action it and confirm back — we will never keep you subscribed by making you argue for it.
Dodo Payments, who processed your payment, also operates a billing portal reachable from the receipt email they sent you, where you can cancel yourself.
Cancellation takes effect from the next billing date, and you keep access until the end of the period you already paid for.
5. How to request a refund
Email support@ariseinvr.com from the address you bought with, and include the date of purchase and which tier. That is all we need — there is no form.
We aim to reply within 2 business days and to approve or explain within 5 business days. Approved refunds are issued by Dodo Payments to your original payment method, and typically appear within 5–10 business days depending on your bank or card issuer. We do not charge a fee for refunding.
6. Your statutory rights
If you are a consumer in the UK or EU you have a statutory 14-day right to cancel a digital purchase. Where you ask for immediate access to digital content and acknowledge that this ends the cancellation right, that right may be lost — but our own 14-day policy above is offered regardless, so in practice you are covered either way. Nothing in this policy reduces rights you have by law.
7. Chargebacks
If you dispute a charge with your bank, access tied to that payment is suspended while the dispute is open, because the funds have been reversed. Please email us first — a refund is faster than a chargeback and we will almost always simply say yes.
8. Who processes the money
Payments and refunds are handled by Dodo Payments as merchant of record. Their name, not ours, is likely what appears on your statement. Your purchase is also subject to their terms.